Refund policy

Return and Refund Policy

We want our customers to be satisfied with the quality of their purchases. Because many of our products are fresh or perishable, different return conditions apply to different types of products.

Perishable Products

Fresh produce, dairy products, refrigerated or frozen items, beverages, opened food products, and other perishable goods cannot be returned for resale due to food-safety and quality concerns.

If a perishable product is spoiled, damaged, missing, or incorrect when received, please contact us within 24 hours of pickup or delivery. Include your order number, a description of the problem, and a photo when possible. After reviewing the request, we may provide a replacement, store credit, or refund.

Non-Perishable Products

Unopened and unused shelf-stable or nonfood products may be returned within 7 days of purchase with proof of purchase. Products must be in their original condition and packaging.

Gift cards, final-sale items, personalized products, custom gift baskets, opened food products, and perishable products are not eligible for standard returns.

Order Cancellations

Customers may request an order cancellation before the order has been prepared. Once a perishable order has been prepared or an order has been shipped, cancellation may not be available.

Refunds

Approved refunds will be issued to the original payment method. Processing time may vary depending on the customer’s bank or payment provider. Original shipping or delivery charges are refundable only when the store made an error or the order was damaged during delivery.